To ensure the highest customer satisfaction of each client that books with Islands In The Sun Cruises and Tours.

MISSION STATEMENT:

Our mission is customer focused to be the most knowledgeable, responsive and enthusiastic group cruise and tour specialists you have ever worked with. Our goal is to be your exclusive resource for cruises and cruise-tours. We will work with you to offer cruises and cruise-tours with custom features and personalized service to you and your group members. We will partner with you to assure that your success is our sucess. Our excellent service will bring you back time after time.

COMPANY HISTORY:

Islands in the Sun Cruises & Tours, Inc. was founded in 1993 by Susan Rosenberry, President. She has traveled to over 70 countries on six continents and sailed on over 60 cruises. She has also been an association meeting planner for over 15 years and is proud to offer expertise to groups, clubs, associations, and other organizations. Islands in the Sun Cruises & Tours, Inc. delivers exceptional service to a growing cadre of group leaders.

The Vice President of Sales & Marketing, Russ Rosenberry, joined Islands in the Sun Cruises & Tours, Inc. in 1997 after a successful career in corporate sales and marketing. Russ’s experience also includes service as President of a national association. He has logged the equivalent of several months aboard ships in the last few years to solidify his knowledge of the various cruise offerings. Russ has found that cruises offer the best value, comfort and security for group travel.

We 'Sail' what we 'Sell'

We invest our time and resources each year to conduct ship and destination inspections to assure the quality and suitability of the product and provide reliable and up-to-date information to you. Our participation in cruise and tour industry events and close contact with our vendors also assures our clients premium levels of service.

Islands In The Sun Cruises and Tours has an Accredited Cruise Counselor and a Master Cruise Counselor on staff. Recipients of this honor must have completed course instruction, ship inspections, and review exams as set forth by the Cruise Lines International Association before receiving certification.

ISLANDS IN THE SUN CRUISES AND TOURS SPECIALIZED SERVICES:

• Services to ensure a successful cruise!
• Research and recommend the right ship to meet your group needs (one size does not fit all!)
• Negotiate best rates and amenities to fit your budget and coordinate pre-trip information
• Maximize your free 'tour conductor' staterooms
• Provide an experienced Account Manager who is your liaison with the cruise line and other vendors
• Assistance with marketing your cruise to your group, including presentations & booking incentives
• Customize experience with special private events on-board or as shore excursions
• Develop logistical plan, timelines & deadlines
• Answer questions, anticipate needs, follow-up and solve problems throughout process
• Manage database and provide all necessary rosters
• Coordinate special travel or dietary needs, including insurance and optimum air & transfer arrangements
• Create registration forms and other marketing items
• Provide professional cruise staff aboard ship
• Implement pre- or post-cruise options if desired
• Provide personalized touch including stateroom amenities, signage, name badges, pier décor, gift baskets, logo items, and much, much more!
• Provide group transport to & from airport or pier
• Qualify for special upgrades & amenities
• Develop fundraising component if desired